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Digitcom Talkdesk

Talkdesk is a cloud contact centre solution that provides a better way for businesses and customers to engage with one another. Built with the latest technology, Talkdesk delivers enhanced customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability. 

TALK DESK DIGITCOM

An end-to-end cloud contact centre solution

Omnichannel Engagement
Customer Self-Service
Proactive Outbound
Workforce Management
Quality Management
Conversations Mobile App
Agent Assistant
Analytics

Empowering businesses to deliver a superior customer experience

1

End-to-end

CX Cloud is the most complete customer experience suite: One global cloud-native platform, one user experience, one services experience, Gartner validation.

2

Integrated

Connect with 60+ out-of-the-box integrations, including CRM and other business systems plus the industry-leading customer experience marketplace, AppConnect, with 1click access to over 80 offerings.

3

Inutitive

Get started with fast implementation that can be done in weeks (even days) not months. Agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.

4

AI-Infused

Embedding native artificial intelligence across the platform to drive higher efficiency, reduce costs, and fuel data-driven, profitable customer engagements.

5

Adaptable

Provides a better way to work with a platform that meets the evolving business needs with a high level of configuration (clicks not code), personalization (Workspace) and customization (Builder).

6

Trusted

Leading global call quality, availability, security and scalability. 30+ certifications. 100% uptime SLA. Complete customer experience on one global cloud-native platform.

Explore Other Solutions

Hosted PBX

Cloud Phone Systems

Migrate your phone system to the cloud for greater efficiency and improved collaboration. 

One-Tap Features

Bring Office & Remote Workers Together

With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.

During the Meeting

Discover Microsoft 365 Business Voice

Microsoft’s call add-on enables internal and external calling, integrated with Office 365 through Microsoft Teams. 

FAQ

Most frequent questions and answers

Talkdesks offers a range of certification courses, and maintains a huge library of resources all completely free and available online through Talkdesk academy. 

Usually the process takes anywhere from 2-3 months, but it all depends on the needs of the client. In the past we’ve helped clients get a system up in running in a matter of weeks.

We can port your local and/or toll free number to our cloud phone system. The cloud contact center can work seamlessly with  Cloud Phone System, Direct Routing for Microsoft Teams, as well as any other phone systems; regardless of whether they use desk phones, softphones or mobile devices. You remain the owner of the number at all times and if you decide to switch, the number can be just easily ported elsewhere.  

No! While most clients choose to use a laptop/PC and a headset. Talkdesk also supports a range of external phones,  SIP hardphones and softphones.

Get Started

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Interested? Talk to one of our Sales Specialists to get started.

Call centre

Have a question? One of our specialists would be happy to assist you.

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