Digitcom’s Cloud Contact Centre Solutions offer an advanced call center management system with more functionality than traditional hardware based contact centers, at a fraction of the cost.
The Only Powerful, Flexible and Customizable Platform Built Right into the Network
Made for the way your contact centre operates
Digitcom offers all the features a contact centre could need at a fraction of the price
Handle calls in a more evenly distributed fashion with queuing.
Real-time and historical call reporting and statistics.
Recording client calls
Calls can be recorded for quality assurance and training purposes.
Auto Call Transferring
Calls can transfer between queues depending on agent availability.
Allow your agents to log into one or multiple queues to handle your needs.
Free Up Your IT Staff
No need to support, upgrade, or maintain your own call centre. We’ll do that for you!
Contact Centre Solutions
XIMA CALL CENTRE, call accounting & call recording
We offer XIMA call accounting, call recording, custom call reporting and call centre reporting applications. Xima Software was formed by a group of telephony engineers and tech support personnel. After several years and hundreds of phone system installations, Xima’s founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting and recording software.
They needed a reporting suite that would only take a few minutes to install, would show the details of every event that happened on a call instead of just a vague summary, and could report on all users, groups, and trunks without licensing headaches. With those principles in mind, they developed Chronicall.
OAK CALL RECORDING
We offer Oak’s real-time monitoring system. Oak specializes in the supply, installation and service of Call Recording, Call Accounting, and other communication solutions. Since inception, Oak has sold over 30,000 software licenses worldwide and is officially endorsed by all leading phone system manufacturers.
We also offer Telax‘s flagship product and namesake, Telax Hosted Call Center. A cloud-based call center software application offering call management, virtual queuing, unified messaging, screen pops, call recording and other functionalities such as platform neutral Metaswitch and CRM services, Microsoft Lync, and Microsoft Dynamics integration. Telax is the first Certified Metaswitch Partner to offer a call center platform with social media integration. The add-on delivers Facebook Fan page messages, Instant Messaging, and Twitter replies through skills-based routing (SBR) using the Telax Call Center Agent software. Skype support allows users of the Telax platform to route and manage incoming calls received from Skype IDs.
Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) within a suite. Available both in browser-based and on-premise deployment options, Genesys enables customer agents to handle both inbound and outbound communications from multiple communication channels, such as telephone, email, fax, Web-chat, video calls and SMS. With the help of ACD functionality, the software automatically routes customer calls based on routing algorithms so that the queries reach the most appropriate resources.
Why Should Digitcom Handle Your Next Project?
For over 25 years Canadian businesses have trusted Digitcom with their telephony and audio-visual needs. We’ve received several Consumer Choice and Customer Support awards that affirm our core focus. We stand behind our products and installation with our team of field technicians and remote support technicians.
- With locations in Toronto, Calgary, and Vancouver we have a national range
- Before your new system goes ‘live’ you’ll receive training sessions
- A 2-hour response turnaround time for any major system failure
- Even with minor adjustments we’re committed to solving the problem within 24 hours
- Flexible pricing and technology options
- Our sales engineers hold multiple certifications to deliver projects on-time and within budget