Five Must-Have Features for Today’s Business Phone Systems

By June 28, 2018 September 11th, 2018 No Comments

Phone systems have arguably become one of the most important parts of businesses these days. Even if a business uses a website, email, chat, text messages and social media to connect with customers, nothing comes close to the ease and personal connection that comes with a phone call.

Making a decision to move to a new phone system requires careful planning and consideration. Think about the requirements of your business, any special features that your employees need and the costs involved. A phone system that serves your organization’s needs well, today and into the future, is worth every penny you invest.

Here we have compiled a list of important capabilities that help businesses and employees to work and stay-in-touch in a way that maximizes their productivity and work-life balance. All of these features are delivered by cloud-based phone systems. Think how your organization could benefit from these essential business phone features:

1. Seamless mobility experience that is secure, consistent and intuitive

Your employees want the flexibility to make and receive business phone calls from anywhere. Though most of the on-premise phone systems support some form of mobility, they also require clumsy configuration processes. A cloud phone system makes mobility seamless for your workforce with features that are consistent, easy to use and easy to configure. And with a single business number for all calls, employees present a more professional image with a secure, always-on connection that just works well from anywhere.

2. Same features, seamless connectivity across multiple business locations

If your business has presence across different locations, you probably have several different phone systems—and plenty of confusion with varying devices and features to go around. It was a practical choice when an on-premise system was the only option: Match the phone system to the office size in order to control costs. But with the cloud-based phone systems available today, all locations can enjoy the same features and services.

With modern business phone systems you have to the option to tie different locations together under the same phone system. Employees are connected through a cloud-based system where it doesn’t matter if an employee is in Toronto or Montreal. Every member of the organization is connected in the same corporate directory and has the same access to video meetings, simplified audio conferencing and voice mail forwarding.

3. Easy integration with important enterprise applications

Your employees today expect to click their way to a phone call or text message while they’re working across business applications. Most cloud phone systems support integrations with many of the key applications, which are often maintained and updated by the phone system provider.

4. Collaboration across teams and workgroups

Emails, chat, and file-sharing applications have joined voice calls as critical tools for communication within work groups. A cloud phone system can support a unified workspace that enables work groups better collaborate using a variety of communications tools and technologies.

5. Easy, economical scalability

Budgeting the costs for an on-premise phone system usually requires a complex spreadsheet for each system type for each location. Budgeting for a cloud-based phone system is quite simple. Typically, the bills constitute a single, transparent, per-user monthly charge which makes it easy to calculate the initial investment and predict any cost changes as your organization grows.


Your business phone system is an investment into the long-term success of your organization. This is an important decision that involves careful consideration of business needs and capabilities required when evaluating the value of such an investment. Need help deciding what business phone system is right for your organization? At Digitcom, we can assess your needs and recommend a solution that will work for your business, both now and in the long-term.


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