Xima Introduces New Multimedia Contact Center

By July 2, 2018 September 6th, 2018 No Comments

Digitcom has started offering the new multimedia contact centre solution from Xima Software. This is Xima’s flagship product which over the years has evolved from a basic call monitoring tool into a complete call reporting solution offering all purpose call history, call recording, call monitoring and real time reporting.

Xima Chronicall can provide Skills Based Routing, Active Controls, & Queued Call Back.

Chronicall is designed to overcome the limitations of conventional call tracking applications and it does so by connecting directly to your phone system and registering everything that happens on each call, from the moment it starts to the second it ends. The application is easy to deploy and scale, – thanks to its simple and feature rich interface, a flexible licensing model and easy phone system configuration requirement.

One big advantage of Chronicall is that it offers businesses the flexibility to customize their application by selecting only the modules they need. Cradle-to Grave and Standard Reports modules come as standard features with Chronicall; optional modules include Call Recording, Custom Reporting and Real-time Reporting.

Did you know that Digitcom is Xima Gold Business Partner and was recognized as Top Partner by Xima Software in 2016.

Chronicall Features

  • Skills based routing
  • Queue call back
  • True Cradle to Grave call logging
  • Comes with over 50 accurate reports
  • Advanced custom reporting tools
  • Intuitive call recording and playback
  • Real-time views of user statistics

Click here to learn more about Chronicall Multimedia features and full capabilities.

Chronicall Benefits

  • Minimal or no configuration required
  • Flexible modular licensing model
  • Exceptional accuracy
  • Inexpensive and comprehensive
  • Platform independent – runs on any java compliant web browser

Know if you need Xima Chronicall

Do your sales / service teams take significant number of inbound calls? Do you need to track those calls in real time? Do you need to record them for compliance purposes? Would you like more control over your business phone system?

If you answered “yes” to any, some, or all of these questions, then contact Digitcom today! As the leading provider of business phone systems in Canada, Digitcom will be happy to help you in making a clever business decision. Send us an email or Call (866)667-8357 today!



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